mary p.
They made the impossible possible and my jacket it once again usable. I waited too long to send it in, so it was pretty stained and dirty. They worked to make it the best it could be. Thank you so much
Courtney B.
sent in two down jackets...one was moldy and down feathers were clumped up. Both came back looking new and all the baffles were fluffed up
Paul M.
seems to be cleaned well but the process, from shipping it to them and receipt of the cleaned items, took over a month. This seems too long, since cleaning itself does not take nearly this long, per experience with other cleaners. If this is normal time for for eClean, this should be stated on the website.
Mayuko M.
Fast and clean!!
Paul M.
This jacket was a hand-me-down for my dad and smelled bad, had zero loft, and sweat stains all over it. It's now fully restored and I couldn't be happier! Thanks eClean- great job.
Tanya R.
This past year my down jacket and pants traveled by bike from Banff to New Mexico, Colorado to Utah and they were dirty! Now they are clean and fluffy again! Thanks you so much.
James T.
My jacket didn't fluff back up much, but that was expected. The jacket is 10 years old and has been through the wringer. I have washed it at home for years with down wash in the tub and wanted to see what eClean could do. Although it did not fluff back up, it was 10x cleaner and brighter than I have ever gotten it washing at home. This jacket will live out the rest of its life as a 'puffy shirt' rather than a 'puffy jacket.' I had high hopes for what the jacket would look like when it returned, but I wasn't surprised to learn than those hopes were a little unrealistic when the jacket returned.
I will probably continue to clean most of my technical apparel at home, but will definitely keep sending my more delicate gear to eClean to ensure a long life.
Peter C.
Top notch service. eClean worked with me to ensure I got my items back expeditated in time for a trip to the Rocky Mountains. Answered my emails and calls in a timely fashion keeping me informed about the status of my order (it's a little scary packaging your beloved down items and mailing them away!) and when I got them back a couple days early, so impressed with the quality of the cleaning job! 9 year old sleeping bag came back like new, and a down jacket which had months-old bicycle grease stains on it was totally fresh and clean! Thank you, I highly recommend eClean!
STEVEN M.
I have owned my Mountain Hardware Ghost Whisperer down jacket since 2013 and was always afraid of washing it, due to the cost of the jacket. After 10 years of wearing it skiing, the jacket had lost most of its loft and was very dirty around the collar due to sweat. I happened to come across eClean as a new way to clean down and decided to give it a try. Wow, what an amazing restoration, it looks brand new again and has lofted back to its original state. Well worth the money.
Kristina M.
Big puffer, no problem! It had terrible BO in the pits, but they got that out. Going to Alaska soon, so I am so grateful to have my coat restored and ready!
Mindy C.
I like that there’s no bad smell at all after the cleaning and knowing that it’s been cleaned by a nontoxic way calms my mind. However, I noticed significant white marks along the seems of my coat.
Maria I.
I sent my jacket in after I tried to wash it myself. I thought I had ruined my jacket because the feathers were in clumps and I couldn’t get them to fluff even though I followed everything like buying the special down soap. When I got my jacket back it was brand new looking all the feathers were fluffy and I love that there was no strong cleaner smell. Thank you guys for making my jacket look brand new I was really heartbroken to have thought I ruined a $400 jacket. I recommend and trust this company 100% best thing I have ever bought!
Tanya R.
You nailed it! My jacket has been many miles bikepacking and backpacking and I have never cleaned it! I am so sorry Jacket but you are fluffy and clean now! THANK YOU!
Gerry E.
You did a great job!
ALAN G.
As usual a great job. They went over and above to clean a somewhat soiled down jacket, even running it twice. I would never hesitate to use them again. Excellent CS and communication. Thanks Tim and crew.
Travis A.
Its like brand new again
Matt P.
My down coat never looked so nice! Bravo!
Terry J.
My treasured down jacket is looking good!
Andrew W.
Super job! Coat looks really good and shipped well.
Jessica K.
Fluffy again. No dry clean smell!